Refund, Return & Warranty Policy
At NCS Digistore, we aim to ensure a smooth and transparent after-sales experience for all our customers. Please read the following carefully to understand how returns, replacements, and warranty services are handled.
📦 Process of Return / Replacement
Customers must raise a return request in the NCS Digistore My Account section within 7 days of product delivery.
You will receive a call from our support team within 2 working days to evaluate the issue.
🚫 Damaged / Dead on Arrival (DOA)
We will assign an authorized service personnel to inspect the defective product.
The technician will issue a DOA certificate, which is required for approval of return or replacement.
📦 Wrong Product Shipment
If you’ve received the wrong product, please provide:
Images of all sides of the brand box
Your order number
Our team will review your request and arrange a pickup if it meets return eligibility.
🛠️ Service Policy
👨💻 Technical Support
We provide technical support to all existing customers.
Please visit the NCS Digistore Services section with your order number and a detailed support request.
Delivery Issues
We work with reliable logistics partners, but if your order is:
Delayed
Damaged
Incomplete
Please contact us immediately, and we’ll assist in resolving the issue.
⚙️ Faulty Goods
Within 7 Days of Purchase You can ask for a refund, repair or replacement.
🛡️ Warranty Service
We are authorized dealers for all products sold.
You are entitled to full manufacturer warranty benefits.
Warranty duration depends on the manufacturer. Please refer to:
Your invoice
The product page on the NCS Digistore website
🏠 On-Site Warranty
Some manufacturers provide on-site service.
Check the warranty terms in your invoice or product listing.
🔧 Out-of-Warranty Service
We may offer:
In-house repair services
Referral to authorized service centers
Contact us first so we can guide you to the right solution.
🚫 Abuse and Fraud Policy
⚠️ Fraudulent Activity
Deception or fraud will void any service and warranty eligibility.
Where necessary, we will report fraudulent activity to the police or relevant authorities.