{"id":12,"date":"2025-07-14T07:21:44","date_gmt":"2025-07-14T07:21:44","guid":{"rendered":"https:\/\/ncstech.in\/store\/?page_id=12"},"modified":"2025-07-31T06:21:02","modified_gmt":"2025-07-31T06:21:02","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/ncstech.in\/store\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t
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Refund, Return & Warranty Policy<\/strong><\/h3>\n

At NCS Digistore<\/strong>, we aim to ensure a smooth and transparent after-sales experience for all our customers. Please read the following carefully to understand how returns, replacements, and warranty services are handled.<\/p>\n

\ud83d\udce6 Process of Return \/ Replacement<\/strong><\/h4>\n

Customers must raise a return request<\/strong> in the NCS Digistore My Account<\/strong> section within 7 days<\/strong> of product delivery.<\/p>\n

You will receive a call from our support team<\/strong> within 2 working days<\/strong> to evaluate the issue.<\/p>\n

\ud83d\udeab Damaged \/ Dead on Arrival (DOA)<\/strong><\/h4>\n

We will assign an authorized service personnel<\/strong> to inspect the defective product.<\/p>\n

The technician will issue a DOA certificate<\/strong>, which is required for approval<\/strong> of return or replacement.<\/p>\n

\ud83d\udce6 Wrong Product Shipment<\/strong><\/h4>\n

If you’ve received the wrong product, please provide:<\/p>\n

Images of all sides of the brand box<\/strong><\/p>\n

Your order number<\/strong><\/p>\n

Our team will review your request and arrange a pickup<\/strong> if it meets return eligibility.<\/p>\n

\ud83d\udee0\ufe0f Service Policy<\/strong><\/h3>\n

\ud83d\udc68\u200d\ud83d\udcbb Technical Support<\/strong><\/h4>\n

We provide technical support to all existing customers.<\/p>\n

Please visit the NCS Digistore Services<\/strong> section with your order number<\/strong> and a detailed support request<\/strong>.<\/p>\n

Delivery Issues<\/strong><\/h4>\n

We work with reliable logistics partners, but if your order is:<\/p>\n

Delayed<\/strong><\/p>\n

Damaged<\/strong><\/p>\n

Incomplete<\/strong><\/p>\n

Please contact us immediately<\/strong>, and we\u2019ll assist in resolving the issue.<\/p>\n

\u2699\ufe0f Faulty Goods<\/strong><\/h4>\n

Within 7 Days of Purchase You can ask for a refund, repair or replacement.<\/p>\n

\ud83d\udee1\ufe0f Warranty Service<\/strong><\/h3>\n

We are authorized dealers<\/strong> for all products sold.<\/p>\n

You are entitled to full manufacturer warranty<\/strong> benefits.<\/p>\n

Warranty duration depends on the manufacturer. Please refer to:<\/p>\n

Your invoice<\/strong><\/p>\n

The product page on the NCS Digistore website<\/strong><\/p>\n

\ud83c\udfe0 On-Site Warranty<\/strong><\/h4>\n

Some manufacturers provide on-site service<\/strong>.<\/p>\n

Check the warranty terms<\/strong> in your invoice or product listing.<\/p>\n

\ud83d\udd27 Out-of-Warranty Service<\/strong><\/h4>\n

We may offer:<\/p>\n

In-house repair services<\/p>\n

Referral to authorized service centers<\/strong><\/p>\n

Contact us first<\/strong> so we can guide you to the right solution.<\/p>\n

\ud83d\udeab Abuse and Fraud Policy<\/strong><\/h4>\n

\u26a0\ufe0f Fraudulent Activity<\/h4>\n

Deception or fraud<\/strong> will void any service and warranty eligibility<\/strong>.<\/p>\n

Where necessary, we will report fraudulent activity<\/strong> to the police or relevant authorities.<\/p>\n

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Refund, Return & Warranty Policy At NCS Digistore, we aim to ensure a smooth and transparent after-sales experience for all our customers. Please read the following carefully to understand how returns, replacements, and warranty services are handled. \ud83d\udce6 Process of Return \/ Replacement Customers must raise a return request in the NCS Digistore My Account […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":17,"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":7978,"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/pages\/12\/revisions\/7978"}],"wp:attachment":[{"href":"https:\/\/ncstech.in\/store\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}